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Case study

Creating a safe outdoor space with decking and fencing by Liniar

Case study
26 September 2023
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Liniar Approved fabricator-installer New View Windows & Conservatories SW Ltd has been supplying Liniar products for over 10 years.
Project Information
Project Type
Home renovation
Location
Saltash, Cornwall
Fabricator
New View Windows
Installer
Weatherproof
Products
Decking & Fencing
Low-maintenance, long-lasting alternative to timber decking with slip-resistant properties helps create safe outdoor space for homeowners.

Based in Saltash and proud of its Cornish heritage and in-house manufacturing, the company has gained a reputation for premium quality craftsmanship. Initially focusing on windows, doors and conservatories, New View later opened a trade counter selling Liniar’s roofline range including matching fascias and soffits.

The business has more recently expanded into offering decking and fencing, thanks to the ease of supply from Liniar for its first ever outdoor project. Using a made-to-order pre-fabricated decking kit from Liniar, New View was able to supply long-standing customer Weatherproof Systems with everything needed for the renovation of a charming, natural stone home in Callington.

Weatherproof Systems owner Terry Luscombe tells us, “I was approached by a homeowner whose elderly parents had recently moved in with her. She wanted to replace existing timber decking, as it got quite slippery when wet, posing a risk to her parents who would be susceptible to serious injury if they fell.”

He continues, “I was aware PVCu and composite decking was available with a slip-resistant finish and requires much less maintenance than wooden deckboards. Also, with a range of colours and styles on offer I knew we’d be able to find an option in keeping with the property’s quaint style, making PVCu a perfect solution.

“I gathered several decking samples, one of which was Liniar’s SwitchBoard from New View. When I showed them to the customer, she quickly singled out SwitchBoard for its quality, and decided that’s what she wanted for her home.”

 

Terry continues, “The project also required fencing, balustrades and gating to create a safety barrier between the decked area’s two levels which had the potential to be a trip hazard.

“When I approached New View about supplying the decking, I discovered that Liniar has a fully matching fencing and balustrade range which meant we could get perfect colour consistency across the project’s various elements.”

The Weatherproof team pride themselves on delivering excellent customer service, and during the project Terry and colleague Scott made sure to secure the construction area, removing hazardous obstacles and making it as safe as possible for the home’s elderly occupants whenever leaving the site unattended - something their customer greatly appreciated.

She contacted Terry during the installation to offer positive feedback saying, “It’s looking great, I have to say, and Scott has been lovely - he’s made sure the area outside mum’s door is nice and safe.”

With the installation complete, the home now has a gorgeous looking, highly functional outdoor space occupants can enjoy together, and most importantly, it’s much safer than the old timber decking area that’s been replaced.

Weatherproof leaves behind not just a fantastic deck, but an extremely satisfied customer who says, “The work your company does is great and I’d always recommend you to anyone. Thanks for keeping me informed throughout the job too.”

New View now intends to continue offering Liniar’s outdoor range, with Office Manager Gennalee Donovan-Handy explaining, “Liniar’s decking and fencing ranges present an excellent opportunity for us to diversify our own product ranges. It was so easy to demonstrate what was required, obtain a price and take delivery of the kit from Liniar, with very little effort on our part. It’s definitely a value-add product range so with the help of Terry and Weatherproof Systems, whose projects perfectly demonstrate what can be achieved, we’ll be promoting Liniar decking and fencing to the rest of our customer base too.”  

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